Refund Policy

Last updated 2026-06-13

This policy explains when MarioSMS refunds an activation, when it doesn't, and how balance top-ups are treated. It applies to all customers. Where local consumer-protection law gives you additional rights, those rights are not reduced by anything in this policy.

Automatic refund: no code, no charge

If a rented number does not receive an SMS code within the activation window, the activation is cancelled automatically and the full price is returned to your MarioSMS balance. This is enforced by the platform — you do not need to file a claim. The refund appears in your transaction history with the reason "Timeout refund."

The activation window is shown on the activation detail page and configured per service. Typical windows are 5 to 20 minutes.

Refund on cancellation before SMS

You may cancel an activation at any time before an SMS code arrives. Cancelling refunds the full price to your balance. If an SMS arrives during the cancellation window — that is, the code reaches the supplier between your tap and our backend's confirmation — the refund is reversed and you are charged. This is the same behaviour the timeout flow uses and exists to prevent receiving a code for free.

No refund after SMS is delivered

Once an SMS code is delivered to your activation page, the service has been performed and the price is non-refundable, regardless of whether the third-party service you were verifying accepts the code. We do not control how third-party services process verification codes, and we cannot guarantee that any particular service will accept any particular number.

KYC-required combinations

Some service-and-country combinations require one-time identity verification. We will tell you before you spend if a particular combination requires verification. If you cannot or do not wish to complete verification, you may choose a different combination, or withdraw your unspent balance (see "Balance top-ups" below).

Balance top-ups

USDT top-ups settle on-chain. If a payment provider returns a failed-deposit status, the top-up is rolled back automatically.

Unspent balance is yours. If you choose to leave the platform, contact support and we will return your unspent balance to a wallet you control, less network fees. We do not charge a withdrawal fee beyond the network cost.

Disputes and chargebacks

USDT transactions cannot be reversed on-chain. If you believe a charge was made in error, please contact us first — most disputes are resolved within five business days and resolved disputes do not require any chain-level action.

EU cooling-off period

Under the EU Consumer Rights Directive, digital services that begin performance immediately at the customer's express request are exempt from the 14-day cooling-off period. When you make a purchase on MarioSMS, you expressly request immediate performance, and you acknowledge that the right of withdrawal does not apply once the rented number is allocated. Top-ups that have not yet been spent on activations remain refundable on request, per the previous section.

Contact

To request a refund, raise a dispute, or ask a question about this policy, contact us at the email address listed in the footer of our home page. Please include your account email and the activation ID where relevant.